Delivery is made as specified on the order, i.e., by direct delivery of the product to the Purchaser by the carrier.
The order is prepared when Imaginarium has received payment and all necessary items for the proper performance of the contract, in particular the Purchaser’s and recipient’s full contact details. The order will not be prepared until all information has been received by Imaginarium. In this case, no delay in delivery may be held against Imaginarium.
Deliveries are only made according to availability and in the order in which orders are received. Imaginarium is authorized to make full or partial deliveries.
Deliveries are made to the address indicated on the Purchaser's customer account, which may only be within the geographical area agreed upon in the "Geographical Scope" clause. Where all or some delivery addresses prove to be incorrect, thereby forcing Imaginarium to return the orders to its warehouse, the
Purchaser shall bear all consequences thereof, including delays in delivery, possible repercussions on delivery costs, etc.
The products purchased by the Purchaser will be delivered within a maximum of twenty (20) working days from the time the order is placed. In the case in which the Purchaser orders several products with different delivery times, the longest delivery time will be retained.
The delivery date will be indicated on the shipping order and on the packages.
Where the delivery deadline is exceeded by seven (7) days for reasons not justified by a case of force majeure, either party may request the cancellation of the sale under the conditions provided for in Article L.114-1 of the French Consumer Code and choose to either to obtain a refund of the sums paid at the time of sale to the exclusion of any other compensation or damages, or opt for the delivery of products of equivalent quality and/or value. In the latter case, the Purchaser may exercise his right of withdrawal according to the terms and conditions set out in the "Right of withdrawal" paragraph, with the exception of return costs, which will be borne by Imaginarium.
In any case, delivery may only be made within deadlines if the Purchaser is up to date with his/her obligations towards Imaginarium, whatever the cause.
Except in special cases or when one or several products are unavailable, the products ordered will be delivered in one single delivery. Deliveries are handled by an independent carrier.
The delivery is deemed to be made once the products have been handed over to the Purchaser by the carrier and is materialized by the Purchaser's signature on the delivery note.
Where the Purchaser has made special requests as regards the conditions for packing or transport of the ordered products, and these have been duly accepted in writing by the Seller, any related costs will be the subject of specific additional invoicing, based on a quote previously accepted in writing by the Purchaser.
Without prejudice to the measures to be taken with respect to the carrier, the Purchaser is required to check the condition of the products delivered. He/she has a period of seven (7) days as from delivery to submit any reservations or claims pertaining to non-conformity or apparent defect of the products delivered, in writing (by post or e-mail) along with all related documents. Once this period has passed and failing compliance with these formalities, the products will be deemed to be conform and free of any apparent defect, and no claims may be validly accepted by Imaginarium, the Seller.
The Seller will replace any products delivered for which apparent defects or lack of conformity have been duly proven by the Purchaser, as soon as possible and at its own expense.